Refund policy

Damaged, defective, or wrong item
If your order arrives damaged, doesn't work, or isn't what you ordered, email us at support@inseazon.com within 14 days of delivery with your order number and a photo of the problem. We'll send a free replacement or a full refund, your choice. You won't need to send the item back.

Changed your mind
You can return an item within 30 days of delivery if it's unused and in its original packaging. Email support@inseazon.com with your order number first and we'll send return instructions. Return shipping is paid by the buyer. Once we receive and check the item, we'll refund the item price to your original payment method within 10 business days.

Items we can't take back
Gift cards, and items returned without contacting us first.

Refund timing
After we approve a refund, your bank or card company may take a few extra days to post it. If it's been more than 15 business days since approval, email support@inseazon.com.